 Most Popular Questions
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| How do you determine if a server is "up"? |
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Our software checks the server response code from your website/server and if the server response code is "200", "302", "301", "403" or "401", your monitor is considered "up".
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| How far back do you keep monitoring statistics for my account? |
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Detailed statistics for each monitor are kept for 2 months for our Free Plans and for the life of the account for our Premium and Advanced Plans.
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| What IP's do you use for your monitoring locations? |
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The following IP's are used by our system and monitoring locations. If you use a firewall or need to allow our system to access your server, please use these IP's.
209.235.254.2
74.200.197.154
216.218.233.7
83.138.130.159
64.38.45.6
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| How can I add additional alert email contacts? |
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This feature is available with our Premium and Advanced Plans only. In your control panel, select "My Monitors" and then "Edit" for the monitor you wish to add contacts for. Add additional email addresses in the "Alt. email alert(s)" field separated by commas.
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| How can I add SMS alerts to my account? |
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SMS alerts are available on our Advanced plans only and there is a .20 fee for each alert sent. Please submit an SMS credit deposit by clicking "Add SMS" link in your account control panel. You can verify that we support your SMS network by sending yourself a test SMS message. If you have an Advanced Plan, click on "My Profile" in your control panel and enter a mobile phone number that supports SMS messages. Then check the box labeled "Send SMS Alert" within each service monitor.
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| Can I disable my monitoring for a short period of time? |
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Yes. In your control panel, click on "My Monitors" and "Edit" for the monitor you wish to stop and then uncheck the "Active" checkbox. To re-activate, simply recheck the checkbox. You may also set up a recurring "blackout" or maintenance period if needed.
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| What is WS-Alarm? |
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WS-Alarm provides website monitoring and reporting services. Our services are designed to provide any webmaster or website owner with a fast, effective and automated method for checking the availability of a website. We provide all services free of charge to registered users.
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| Do you offer a monitoring frequency of less than 5 minutes? |
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Yes, we offer 2 minute monitoring for an additional fee of $5 per month per monitor. You can add this option to your account by clicking the "Upgrade" link on the left menu of your control panel.
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| How can I display my uptime reports publicly? |
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The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page.
You may also show a monitor status page which displays the current uptime status for all your monitors on a single page if you have our Advanced plan. The link for this page is located on the statistics page of your control panel.
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| How can I add more monitors to my account? |
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Additional monitors are $2 per month per monitor. You can order more by clicking the "Add Monitors" link on the left menu of your control panel.
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